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Five Ways to Improve Customer Experience in Financial Services in 2024

According to Fenergo estimates “poor customer experience” is costing financial institutions $10 billion in revenue per year. 36% of financial institutions have lost customers due to inefficient or slow onboarding,…

Crypto’s Potential to Drive Financial Inclusion and Improve Access to Financial Services

Financial inclusion, or access to affordable and dependable financial services, is an important aspect in encouraging economic growth and alleviating poverty around the world. Unfortunately, a sizable segment of the…

Rwanda’s efforts to improve women’s financial inclusion –

Q: What is the National Bank of Rwanda doing to increase women’s financial inclusion? A: Our mandate is monetary policy and financial stability, but we expanded it to include consumer…

How expansion of DigiLocker will improve the credit score availability to MSMEs?

FM stated “A one particular prevent remedy for reconciliation and updating of identification and address of people preserved by different governing administration agencies, regulators and controlled entities will be established…

How Financial Services Firms Can Improve The Customer Experience Through Customer Experience Management

Sherri Schwartz is the Head of Marketing at OvationCXM, a global leader in customer experience management (CXM). getty For years, if you polled financial service executives on their top priorities…